Telemedicine for ENT: Effect on quality of care during Covid-19 pandemic.
Identifieur interne : 000E02 ( Main/Exploration ); précédent : 000E01; suivant : 000E03Telemedicine for ENT: Effect on quality of care during Covid-19 pandemic.
Auteurs : M. Fieux [France] ; S. Duret [France] ; N. Bawazeer [Arabie saoudite] ; L. Denoix [France] ; S. Zaouche [France] ; S. Tringali [France]Source :
- European annals of otorhinolaryngology, head and neck diseases [ 1879-730X ] ; 2020.
Descripteurs français
- KwdFr :
- Adolescent (MeSH), Adulte (MeSH), Adulte d'âge moyen (MeSH), Autorapport (MeSH), Femelle (MeSH), Humains (MeSH), Infections à coronavirus (MeSH), Jeune adulte (MeSH), Maladies oto-rhino-laryngologiques (thérapie), Mâle (MeSH), Pandémies (MeSH), Pneumopathie virale (MeSH), Qualité des soins de santé (MeSH), Satisfaction des patients (MeSH), Sujet âgé (MeSH), Télémédecine (MeSH), Études prospectives (MeSH).
- MESH :
English descriptors
- KwdEn :
- Adolescent (MeSH), Adult (MeSH), Aged (MeSH), COVID-19 (MeSH), Coronavirus Infections (MeSH), Female (MeSH), Humans (MeSH), Male (MeSH), Middle Aged (MeSH), Otorhinolaryngologic Diseases (therapy), Pandemics (MeSH), Patient Satisfaction (MeSH), Pneumonia, Viral (MeSH), Prospective Studies (MeSH), Quality of Health Care (MeSH), Self Report (MeSH), Telemedicine (MeSH), Young Adult (MeSH).
- MESH :
Abstract
AIMS
To assess the benefit of telemedicine consultation during the Covid-19 pandemic.
MATERIAL AND METHODS
A prospective study of patient satisfaction with telemedicine consultation was carried out in the ENT department of a university hospital center where telemedicine consultations were set up to replace scheduled out-patient consultations. Patients were divided into two groups according to overall satisfaction, in order to identify predictive factors. The significance threshold was set at P<0.005. The main endpoint was patient satisfaction after an ENT telemedicine consultation during global lockdown. The secondary endpoint comprised predictive factors for overall satisfaction.
RESULTS
One hundred of the 125 patients with telemedicine consultation over a 7-day inclusion period completed the questionnaire. Overall satisfaction was 87%. There were no clinically relevant predictive factors significantly associated with satisfaction. Sound and video quality was satisfactory for 76% and 61% of patients respectively, without significant impact on overall satisfaction (respectively: OR=3.40, P-value=0.049; and OR=3.79, P-value=0.049). Lack of physical examination did not significantly correlate with reduced overall satisfaction (OR=0.30, P-value=0.027).
CONCLUSION
Telemedicine consultation did not allow complete medical care but, in a difficult time like the global pandemic, was well accepted by patients. It is a simple way to maintain continuity of care while reducing contamination risk by avoiding direct contact between patients and healthcare professionals.
DOI: 10.1016/j.anorl.2020.06.014
PubMed: 32624390
PubMed Central: PMC7306717
Affiliations:
Links toward previous steps (curation, corpus...)
Le document en format XML
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Fieux</name><affiliation wicri:level="3"><nlm:affiliation>Service d'Otologie et d'Otoneurologie, Hospices Civils de Lyon, Centre Hospitalier Lyon Sud, Université de Lyon, Université Claude Bernard Lyon 1, 69495, Pierre-Bénite, France. Electronic address: maxime.fieux@chu-lyon.fr.</nlm:affiliation><country xml:lang="fr">France</country><wicri:regionArea>Service d'Otologie et d'Otoneurologie, Hospices Civils de Lyon, Centre Hospitalier Lyon Sud, Université de Lyon, Université Claude Bernard Lyon 1, 69495, Pierre-Bénite</wicri:regionArea><placeName><region type="region" nuts="2">Auvergne-Rhône-Alpes</region><region type="old region" nuts="2">Rhône-Alpes</region><settlement type="city">Pierre-Bénite</settlement></placeName></affiliation></author><author><name sortKey="Duret, S" sort="Duret, S" uniqKey="Duret S" first="S" last="Duret">S. Duret</name><affiliation wicri:level="3"><nlm:affiliation>Service d'Otologie et d'Otoneurologie, Hospices Civils de Lyon, Centre Hospitalier Lyon Sud, Université de Lyon, Université Claude Bernard Lyon 1, 69495, Pierre-Bénite, France.</nlm:affiliation><country xml:lang="fr">France</country><wicri:regionArea>Service d'Otologie et d'Otoneurologie, Hospices Civils de Lyon, Centre Hospitalier Lyon Sud, Université de Lyon, Université Claude Bernard Lyon 1, 69495, Pierre-Bénite</wicri:regionArea><placeName><region type="region" nuts="2">Auvergne-Rhône-Alpes</region><region type="old region" nuts="2">Rhône-Alpes</region><settlement type="city">Pierre-Bénite</settlement></placeName></affiliation></author><author><name sortKey="Bawazeer, N" sort="Bawazeer, N" uniqKey="Bawazeer N" first="N" last="Bawazeer">N. Bawazeer</name><affiliation wicri:level="1"><nlm:affiliation>Service d'Otorhinolaryngologie et Chirurgie Cervico-Faciale, Umm Al Qura University, Mecca, Saudi Arabia.</nlm:affiliation><country xml:lang="fr">Arabie saoudite</country><wicri:regionArea>Service d'Otorhinolaryngologie et Chirurgie Cervico-Faciale, Umm Al Qura University, Mecca</wicri:regionArea><wicri:noRegion>Mecca</wicri:noRegion></affiliation></author><author><name sortKey="Denoix, L" sort="Denoix, L" uniqKey="Denoix L" first="L" last="Denoix">L. Denoix</name><affiliation wicri:level="3"><nlm:affiliation>Service d'Otologie et d'Otoneurologie, Hospices Civils de Lyon, Centre Hospitalier Lyon Sud, Université de Lyon, Université Claude Bernard Lyon 1, 69495, Pierre-Bénite, France.</nlm:affiliation><country xml:lang="fr">France</country><wicri:regionArea>Service d'Otologie et d'Otoneurologie, Hospices Civils de Lyon, Centre Hospitalier Lyon Sud, Université de Lyon, Université Claude Bernard Lyon 1, 69495, Pierre-Bénite</wicri:regionArea><placeName><region type="region" nuts="2">Auvergne-Rhône-Alpes</region><region type="old region" nuts="2">Rhône-Alpes</region><settlement type="city">Pierre-Bénite</settlement></placeName></affiliation></author><author><name sortKey="Zaouche, S" sort="Zaouche, S" uniqKey="Zaouche S" first="S" last="Zaouche">S. Zaouche</name><affiliation wicri:level="3"><nlm:affiliation>Service d'Otologie et d'Otoneurologie, Hospices Civils de Lyon, Centre Hospitalier Lyon Sud, Université de Lyon, Université Claude Bernard Lyon 1, 69495, Pierre-Bénite, France.</nlm:affiliation><country xml:lang="fr">France</country><wicri:regionArea>Service d'Otologie et d'Otoneurologie, Hospices Civils de Lyon, Centre Hospitalier Lyon Sud, Université de Lyon, Université Claude Bernard Lyon 1, 69495, Pierre-Bénite</wicri:regionArea><placeName><region type="region" nuts="2">Auvergne-Rhône-Alpes</region><region type="old region" nuts="2">Rhône-Alpes</region><settlement type="city">Pierre-Bénite</settlement></placeName></affiliation></author><author><name sortKey="Tringali, S" sort="Tringali, S" uniqKey="Tringali S" first="S" last="Tringali">S. Tringali</name><affiliation wicri:level="3"><nlm:affiliation>Service d'Otologie et d'Otoneurologie, Hospices Civils de Lyon, Centre Hospitalier Lyon Sud, Université de Lyon, Université Claude Bernard Lyon 1, 69495, Pierre-Bénite, France.</nlm:affiliation><country xml:lang="fr">France</country><wicri:regionArea>Service d'Otologie et d'Otoneurologie, Hospices Civils de Lyon, Centre Hospitalier Lyon Sud, Université de Lyon, Université Claude Bernard Lyon 1, 69495, Pierre-Bénite</wicri:regionArea><placeName><region type="region" nuts="2">Auvergne-Rhône-Alpes</region><region type="old region" nuts="2">Rhône-Alpes</region><settlement type="city">Pierre-Bénite</settlement></placeName></affiliation></author></analytic><series><title level="j">European annals of otorhinolaryngology, head and neck diseases</title><idno type="eISSN">1879-730X</idno><imprint><date when="2020" type="published">2020</date></imprint></series></biblStruct></sourceDesc></fileDesc><profileDesc><textClass><keywords scheme="KwdEn" xml:lang="en"><term>Adolescent (MeSH)</term><term>Adult (MeSH)</term><term>Aged (MeSH)</term><term>COVID-19 (MeSH)</term><term>Coronavirus Infections (MeSH)</term><term>Female (MeSH)</term><term>Humans (MeSH)</term><term>Male (MeSH)</term><term>Middle Aged (MeSH)</term><term>Otorhinolaryngologic Diseases (therapy)</term><term>Pandemics (MeSH)</term><term>Patient Satisfaction (MeSH)</term><term>Pneumonia, Viral (MeSH)</term><term>Prospective Studies (MeSH)</term><term>Quality of Health Care (MeSH)</term><term>Self Report (MeSH)</term><term>Telemedicine (MeSH)</term><term>Young Adult (MeSH)</term></keywords><keywords scheme="KwdFr" xml:lang="fr"><term>Adolescent (MeSH)</term><term>Adulte (MeSH)</term><term>Adulte d'âge moyen (MeSH)</term><term>Autorapport (MeSH)</term><term>Femelle (MeSH)</term><term>Humains (MeSH)</term><term>Infections à coronavirus (MeSH)</term><term>Jeune adulte (MeSH)</term><term>Maladies oto-rhino-laryngologiques (thérapie)</term><term>Mâle (MeSH)</term><term>Pandémies (MeSH)</term><term>Pneumopathie virale (MeSH)</term><term>Qualité des soins de santé (MeSH)</term><term>Satisfaction des patients (MeSH)</term><term>Sujet âgé (MeSH)</term><term>Télémédecine (MeSH)</term><term>Études prospectives (MeSH)</term></keywords><keywords scheme="MESH" qualifier="therapy" xml:lang="en"><term>Otorhinolaryngologic Diseases</term></keywords><keywords scheme="MESH" qualifier="thérapie" xml:lang="fr"><term>Maladies oto-rhino-laryngologiques</term></keywords><keywords scheme="MESH" xml:lang="en"><term>Adolescent</term><term>Adult</term><term>Aged</term><term>COVID-19</term><term>Coronavirus Infections</term><term>Female</term><term>Humans</term><term>Male</term><term>Middle Aged</term><term>Pandemics</term><term>Patient Satisfaction</term><term>Pneumonia, Viral</term><term>Prospective Studies</term><term>Quality of Health Care</term><term>Self Report</term><term>Telemedicine</term><term>Young Adult</term></keywords><keywords scheme="MESH" xml:lang="fr"><term>Adolescent</term><term>Adulte</term><term>Adulte d'âge moyen</term><term>Autorapport</term><term>Femelle</term><term>Humains</term><term>Infections à coronavirus</term><term>Jeune adulte</term><term>Mâle</term><term>Pandémies</term><term>Pneumopathie virale</term><term>Qualité des soins de santé</term><term>Satisfaction des patients</term><term>Sujet âgé</term><term>Télémédecine</term><term>Études prospectives</term></keywords></textClass></profileDesc></teiHeader><front><div type="abstract" xml:lang="en"><p><b>AIMS</b></p><p>To assess the benefit of telemedicine consultation during the Covid-19 pandemic.</p></div><div type="abstract" xml:lang="en"><p><b>MATERIAL AND METHODS</b></p><p>A prospective study of patient satisfaction with telemedicine consultation was carried out in the ENT department of a university hospital center where telemedicine consultations were set up to replace scheduled out-patient consultations. Patients were divided into two groups according to overall satisfaction, in order to identify predictive factors. The significance threshold was set at P<0.005. The main endpoint was patient satisfaction after an ENT telemedicine consultation during global lockdown. The secondary endpoint comprised predictive factors for overall satisfaction.</p></div><div type="abstract" xml:lang="en"><p><b>RESULTS</b></p><p>One hundred of the 125 patients with telemedicine consultation over a 7-day inclusion period completed the questionnaire. Overall satisfaction was 87%. There were no clinically relevant predictive factors significantly associated with satisfaction. Sound and video quality was satisfactory for 76% and 61% of patients respectively, without significant impact on overall satisfaction (respectively: OR=3.40, P-value=0.049; and OR=3.79, P-value=0.049). Lack of physical examination did not significantly correlate with reduced overall satisfaction (OR=0.30, P-value=0.027).</p></div><div type="abstract" xml:lang="en"><p><b>CONCLUSION</b></p><p>Telemedicine consultation did not allow complete medical care but, in a difficult time like the global pandemic, was well accepted by patients. It is a simple way to maintain continuity of care while reducing contamination risk by avoiding direct contact between patients and healthcare professionals.</p></div></front></TEI><pubmed><MedlineCitation Status="MEDLINE" Owner="NLM"><PMID Version="1">32624390</PMID><DateCompleted><Year>2020</Year><Month>09</Month><Day>10</Day></DateCompleted><DateRevised><Year>2021</Year><Month>01</Month><Day>10</Day></DateRevised><Article PubModel="Print-Electronic"><Journal><ISSN IssnType="Electronic">1879-730X</ISSN><JournalIssue CitedMedium="Internet"><Volume>137</Volume><Issue>4</Issue><PubDate><Year>2020</Year><Month>Sep</Month></PubDate></JournalIssue><Title>European annals of otorhinolaryngology, head and neck diseases</Title><ISOAbbreviation>Eur Ann Otorhinolaryngol Head Neck Dis</ISOAbbreviation></Journal><ArticleTitle>Telemedicine for ENT: Effect on quality of care during Covid-19 pandemic.</ArticleTitle><Pagination><MedlinePgn>257-261</MedlinePgn></Pagination><ELocationID EIdType="pii" ValidYN="Y">S1879-7296(20)30153-8</ELocationID><ELocationID EIdType="doi" ValidYN="Y">10.1016/j.anorl.2020.06.014</ELocationID><Abstract><AbstractText Label="AIMS" NlmCategory="OBJECTIVE">To assess the benefit of telemedicine consultation during the Covid-19 pandemic.</AbstractText><AbstractText Label="MATERIAL AND METHODS" NlmCategory="METHODS">A prospective study of patient satisfaction with telemedicine consultation was carried out in the ENT department of a university hospital center where telemedicine consultations were set up to replace scheduled out-patient consultations. Patients were divided into two groups according to overall satisfaction, in order to identify predictive factors. The significance threshold was set at P<0.005. The main endpoint was patient satisfaction after an ENT telemedicine consultation during global lockdown. The secondary endpoint comprised predictive factors for overall satisfaction.</AbstractText><AbstractText Label="RESULTS" NlmCategory="RESULTS">One hundred of the 125 patients with telemedicine consultation over a 7-day inclusion period completed the questionnaire. Overall satisfaction was 87%. There were no clinically relevant predictive factors significantly associated with satisfaction. Sound and video quality was satisfactory for 76% and 61% of patients respectively, without significant impact on overall satisfaction (respectively: OR=3.40, P-value=0.049; and OR=3.79, P-value=0.049). Lack of physical examination did not significantly correlate with reduced overall satisfaction (OR=0.30, P-value=0.027).</AbstractText><AbstractText Label="CONCLUSION" NlmCategory="CONCLUSIONS">Telemedicine consultation did not allow complete medical care but, in a difficult time like the global pandemic, was well accepted by patients. It is a simple way to maintain continuity of care while reducing contamination risk by avoiding direct contact between patients and healthcare professionals.</AbstractText><CopyrightInformation>Copyright © 2020 Elsevier Masson SAS. All rights reserved.</CopyrightInformation></Abstract><AuthorList CompleteYN="Y"><Author ValidYN="Y"><LastName>Fieux</LastName><ForeName>M</ForeName><Initials>M</Initials><AffiliationInfo><Affiliation>Service d'Otologie et d'Otoneurologie, Hospices Civils de Lyon, Centre Hospitalier Lyon Sud, Université de Lyon, Université Claude Bernard Lyon 1, 69495, Pierre-Bénite, France. Electronic address: maxime.fieux@chu-lyon.fr.</Affiliation></AffiliationInfo></Author><Author ValidYN="Y"><LastName>Duret</LastName><ForeName>S</ForeName><Initials>S</Initials><AffiliationInfo><Affiliation>Service d'Otologie et d'Otoneurologie, Hospices Civils de Lyon, Centre Hospitalier Lyon Sud, Université de Lyon, Université Claude Bernard Lyon 1, 69495, Pierre-Bénite, France.</Affiliation></AffiliationInfo></Author><Author ValidYN="Y"><LastName>Bawazeer</LastName><ForeName>N</ForeName><Initials>N</Initials><AffiliationInfo><Affiliation>Service d'Otorhinolaryngologie et Chirurgie Cervico-Faciale, Umm Al Qura University, Mecca, Saudi Arabia.</Affiliation></AffiliationInfo></Author><Author ValidYN="Y"><LastName>Denoix</LastName><ForeName>L</ForeName><Initials>L</Initials><AffiliationInfo><Affiliation>Service d'Otologie et d'Otoneurologie, Hospices Civils de Lyon, Centre Hospitalier Lyon Sud, Université de Lyon, Université Claude Bernard Lyon 1, 69495, Pierre-Bénite, France.</Affiliation></AffiliationInfo></Author><Author ValidYN="Y"><LastName>Zaouche</LastName><ForeName>S</ForeName><Initials>S</Initials><AffiliationInfo><Affiliation>Service d'Otologie et d'Otoneurologie, Hospices Civils de Lyon, Centre Hospitalier Lyon Sud, Université de Lyon, Université Claude Bernard Lyon 1, 69495, Pierre-Bénite, France.</Affiliation></AffiliationInfo></Author><Author ValidYN="Y"><LastName>Tringali</LastName><ForeName>S</ForeName><Initials>S</Initials><AffiliationInfo><Affiliation>Service d'Otologie et d'Otoneurologie, Hospices Civils de Lyon, Centre Hospitalier Lyon Sud, Université de Lyon, Université Claude Bernard Lyon 1, 69495, Pierre-Bénite, France.</Affiliation></AffiliationInfo></Author></AuthorList><Language>eng</Language><PublicationTypeList><PublicationType UI="D016428">Journal Article</PublicationType></PublicationTypeList><ArticleDate DateType="Electronic"><Year>2020</Year><Month>06</Month><Day>22</Day></ArticleDate></Article><MedlineJournalInfo><Country>France</Country><MedlineTA>Eur Ann Otorhinolaryngol Head Neck Dis</MedlineTA><NlmUniqueID>101531465</NlmUniqueID><ISSNLinking>1879-7296</ISSNLinking></MedlineJournalInfo><CitationSubset>IM</CitationSubset><MeshHeadingList><MeshHeading><DescriptorName UI="D000293" MajorTopicYN="N">Adolescent</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D000328" MajorTopicYN="N">Adult</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D000368" MajorTopicYN="N">Aged</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D000086382" MajorTopicYN="N">COVID-19</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D018352" MajorTopicYN="Y">Coronavirus Infections</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D005260" MajorTopicYN="N">Female</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D006801" MajorTopicYN="N">Humans</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D008297" MajorTopicYN="N">Male</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D008875" MajorTopicYN="N">Middle Aged</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D010038" MajorTopicYN="N">Otorhinolaryngologic Diseases</DescriptorName><QualifierName UI="Q000628" MajorTopicYN="Y">therapy</QualifierName></MeshHeading><MeshHeading><DescriptorName UI="D058873" MajorTopicYN="Y">Pandemics</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D017060" MajorTopicYN="Y">Patient Satisfaction</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D011024" MajorTopicYN="Y">Pneumonia, Viral</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D011446" MajorTopicYN="N">Prospective Studies</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D011787" MajorTopicYN="Y">Quality of Health Care</DescriptorName></MeshHeading><MeshHeading><DescriptorName 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